You know you need a dryer repair. You know you can’t do it yourself. The question remains, however, how do you choose who will do it? Find out what to look for in an appliance professional or company before you make an appointment for repairs. By doing some investigating ahead of time, you can make the entire repair process much smoother.
If you’re going into your search process blind, one of the first things you can do is to look for appliance professionals or repair companies that are certified by your local business association or chamber of commerce, or that have some other professional endorsement or accreditation from an entity you trust. If a company has undergone a legitimate business certification process, that’s a good sign that they value and follow good business practices. Remember, you’re not just trusting this company with your appliance. You’re also trusting them with your home.
Another strategy for finding an appliance pro is to ask around for an in-person recommendation. Individuals or companies that do good work often have loyal customers who will be happy to recommend their services to someone else who is in need of appliance help. Ask a trusted friend, neighbor, or colleague if they know an appliance pro who they have employed and would recommend.
On a practical note, you should also make sure that any company you are considering for appliance repair service can actually handle the appliance in question. Not all companies service all brands or models, or even all types of appliances. If you’ve located a likely looking candidate, make sure that they will be able to work on your particular machine. There’s no sense in getting a pro all the way out to your house only to discover that he or she can’t do anything.
Before you choose a company or make an appointment for appliance repairs, you should also ask about guarantees and warranties. Not all companies will offer these. Some will offer a guarantee on parts but not on labor, or on labor but not on parts. Some will offer both. The latter is, of course, the best option. If a company guarantees parts and labor, then you won’t have to pay out a second time around if something breaks again or goes wrong with the repair work. Looking around for a company that will back up their work and their materials is an excellent idea. You should also make sure that you know exactly how long the guarantee lasts, and what you should do if you need to invoke it. By finding that information out ahead of time, you can make sure that you and the company are both on the same page.